juan36 Terms & Conditions

By accessing, registering on, or using the juan36 platform — whether through the website at juan36.onl or the mobile app — you confirm that you have read, understood, and agreed to these Terms and Conditions in full. These terms form a binding agreement between you (the player) and juan36.

If you do not agree with any part of these terms, you must not use the platform. Continued use of the site or app after any update to these terms constitutes your acceptance of the revised version.

To use the juan36 platform you must meet all of the following requirements:

• You are at least 21 years of age.
• You are located in and accessing the platform from the Philippines.
• You are not accessing the platform on behalf of any third party.
• You are not a person who has been excluded from gaming platforms or placed under a self-exclusion arrangement.
• You have full legal capacity to enter into a binding agreement.

juan36 reserves the right to request proof of age and identity at any time. Accounts found to belong to users under 21 will be closed immediately and any funds in the account handled according to our verification policy.

Each player is permitted to hold exactly one account on the juan36 platform. Creating duplicate or multiple accounts is prohibited and may result in account suspension and forfeiture of any balances held.

When you register, you are required to provide accurate, current, and complete information. This includes your full legal name, date of birth, Philippine mobile number (used for OTP verification), and other details requested during registration or KYC verification.

You are responsible for keeping your login credentials — username, password, and any OTP codes — confidential. juan36 will never ask for your password by email or chat. If you suspect unauthorised access to your account, contact support immediately and change your password.

• One account per person — no shared accounts, no proxy accounts.
• You must complete KYC verification before withdrawals are processed.
• Account information must remain accurate — notify us if your details change.
• You are fully responsible for all activity carried out under your account.

All transactions on the juan36 platform are conducted in Philippine Peso (PHP). Deposits and withdrawal requests are processed through Philippine payment channels including bank transfer, online and mobile banking, and e-wallets such as GCash and Maya.

Deposits are credited to your account once confirmed by the payment processor. Processing times vary by payment method. Withdrawal requests are subject to KYC verification — accounts that have not completed identity verification cannot process withdrawals.

juan36 reserves the right to request additional documentation before processing any withdrawal. This is a standard security measure to protect your account and prevent fraud.

• Minimum and maximum deposit and withdrawal amounts apply — see the cashier for current limits.
• Withdrawals will only be sent to a payment method in your own name.
• Funds deposited must be used for gaming — they are not held as a financial product.
• juan36 is not responsible for delays caused by third-party payment processors.

All games on the juan36 platform — including slots, fish games, live casino tables, and sports betting — are governed by their individual game rules in addition to these general terms. Game-specific rules are displayed within each game or betting section.

All game outcomes are determined by the respective game providers' systems. juan36 does not alter game outcomes. In the case of a technical fault or disconnection during a game round, the outcome will be determined by the server-side record of the game state at the time of the fault.

For sports betting, all bets are subject to the odds displayed at the time the bet is accepted. Odds may change before a bet is confirmed. Live betting odds update in real time and a bet is only confirmed once the system accepts it.

• Bets placed cannot be cancelled or modified after confirmation.
• juan36 reserves the right to void bets placed due to obvious pricing errors.
• Winnings will be credited to your account balance after each game round or event settlement.

juan36 may offer bonuses, free credits, cashback, or other promotional incentives to registered players from time to time. Each promotion has its own terms, which will be communicated when the promotion is announced.

General rules that apply to all promotions unless otherwise stated:

• Bonuses are intended for personal use only and may not be transferred between accounts.
• Bonus funds are subject to wagering requirements before they can be withdrawn — specific requirements are stated in the individual promotion terms.
• juan36 reserves the right to withdraw, modify, or cancel any promotion at any time.
• Any attempt to abuse a promotion — including through multiple accounts or coordinated play — will result in the bonus being voided and the account reviewed.
• Players must be in good standing to qualify for promotions.

juan36 is committed to providing a safe gaming environment. We expect all players to manage their gaming activity responsibly. Online gaming should be treated as entertainment — not as a source of income or a way to recover financial losses.

The platform provides the following responsible gaming tools, available to every registered player through their account settings:

• Deposit limits (daily, weekly, or monthly)
• Session time reminders and time limits
• Cooling-off periods
• Self-exclusion (temporary or permanent)

If you feel your gaming is no longer within your control, we encourage you to use the self-exclusion option immediately. You can also visit our Responsible Gaming page for more detail on these tools and how to activate them.

The following actions are strictly prohibited on the juan36 platform. Violation of any of these rules may result in immediate account suspension, forfeiture of balance, and reporting to relevant authorities where applicable.

• Creating more than one account, or allowing another person to use your account.
• Providing false, misleading, or incomplete information during registration or KYC.
• Using software, bots, scripts, or any automated tools to interact with the platform.
• Exploiting software bugs, glitches, or pricing errors for financial gain.
• Colluding with other players to manipulate game or betting outcomes.
• Engaging in any form of money laundering or using the platform for illegal transactions.
• Attempting to reverse-engineer, hack, or interfere with platform systems.
• Abusing customer support staff or other users of the platform.

juan36 monitors accounts for unusual activity. If suspicious behaviour is detected, we reserve the right to suspend the account pending investigation without prior notice.

juan36 reserves the right to suspend or permanently close any account at its discretion. Common reasons include, but are not limited to:

• Breach of these Terms and Conditions.
• Failure to complete KYC verification within a reasonable period.
• Suspected fraudulent activity or money laundering.
• Requests from law enforcement or regulatory bodies.
• Account inactivity for an extended period — see the platform for the current inactivity policy.

If your account is closed for a breach of these terms, any bonus balance will be forfeited. Real-money balances will be reviewed on a case-by-case basis and may be withheld pending investigation.

You may close your own account at any time by contacting support. Any remaining verified real-money balance will be processed for withdrawal according to standard procedures once any pending wagering requirements are resolved.

The juan36 platform is provided on an "as available" basis. While we work to maintain consistent uptime and performance, we do not guarantee that the platform will be available at all times or free from technical errors.

To the maximum extent permitted by applicable law, juan36 shall not be liable for:

• Loss of funds resulting from unauthorised account access caused by your failure to keep credentials secure.
• Loss or damage arising from platform downtime, technical faults, or third-party service interruptions.
• Any indirect, consequential, or incidental losses arising from your use of the platform.
• Decisions made based on information displayed on the platform that contains errors or omissions.

Nothing in these terms limits juan36's liability for fraud, gross negligence, or any liability that cannot be excluded under Philippine law.

Your personal information is collected and processed in accordance with our Privacy Policy. By registering on juan36, you consent to the collection, storage, and use of your information as described in that policy.

juan36 uses SSL encryption to protect data transmitted between your device and our servers. We do not sell your personal data to third parties for marketing purposes. Your data is used to operate your account, process transactions, verify your identity, and comply with legal obligations.

juan36 may update these Terms and Conditions at any time. When changes are made, the updated version will be published on this page with a revised "Last updated" date. We may also notify registered players of significant changes via the platform or by email.

Your continued use of the juan36 platform after any changes have been published constitutes your acceptance of the new terms. If you do not agree with the updated terms, you should stop using the platform and contact support to close your account.

If you have any questions about these Terms and Conditions, or if you need to raise a concern about your account, please reach out to the juan36 support team.

You can contact us by email at [email protected]. Our support team is available around the clock to assist with account queries, payment questions, and responsible gaming requests.

For responsible gaming assistance, visit the Responsible Gaming page directly. For general platform questions, the FAQ page covers the most common topics.