juan36 Privacy Policy

This Privacy Policy applies to all users of the juan36 online gaming platform, accessible at juan36.onl and through the mobile app. It explains how we collect, use, store, and protect information about you when you use our services.

juan36 is committed to handling your personal information responsibly and in line with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act 10173). By registering and using the platform, you confirm that you have read and understood this policy.

If you have questions about how we handle your data, you can reach us at [email protected] at any time.

We collect information in the following ways: directly from you when you register or use the platform, automatically through your use of the site or app, and from third-party services used during identity verification or payment processing.

We do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance.

Your information is used exclusively to operate, maintain, and improve the juan36 platform and to comply with applicable legal obligations. Specifically, we use your data to:

• Create and manage your account and verify your identity (KYC).
• Process deposits and withdrawals in Philippine Peso through local payment channels.
• Send OTP codes and account security notifications via your registered mobile number.
• Monitor account activity for fraud, money laundering, and responsible gaming concerns.
• Provide customer support and respond to queries or complaints.
• Improve platform performance and personalise your gaming experience.
• Send you service-related communications (not marketing, unless you opt in).
• Comply with legal, regulatory, and reporting obligations.

juan36 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with third parties only in the following limited circumstances:

• Payment processors: To facilitate deposits and withdrawals through Philippine banking and e-wallet channels. These processors handle your payment details under their own security standards.
• Identity verification providers: To carry out KYC checks as required. These providers process your ID documents strictly for verification purposes.
• Game providers: Technical session data may be shared with game software providers to deliver gameplay and settle results.
• Legal and regulatory authorities: We will disclose information when required to do so by law, court order, or a request from a competent Philippine authority.
• Fraud and security services: To detect and prevent fraudulent activity on the platform.

All third-party service providers engaged by juan36 are bound by confidentiality obligations and are not permitted to use your data for purposes beyond what is necessary to deliver their service to us.

We take data security seriously and apply a range of technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or loss.

• All data transmitted between your device and juan36 servers is encrypted using SSL/TLS.
• Passwords are stored using industry-standard hashing — we never store plain-text passwords.
• OTP verification is used for login and sensitive account actions to prevent unauthorised access.
• Access to personal data within juan36 is restricted to staff who need it to do their job.
• Systems are monitored continuously for unusual activity and potential security threats.

While we apply strong security measures, no online platform can guarantee 100% security. You also play a role in keeping your account safe — use a strong, unique password and never share your OTP codes with anyone, including people claiming to be from juan36 support.

We retain your personal information for as long as your account is active and for a period after closure as required by applicable Philippine law and our internal compliance obligations.

• Account and identity data is kept for the duration of your account plus a minimum post-closure period required for legal and regulatory compliance.
• Transaction records are retained in line with financial recordkeeping obligations.
• Customer support communications are kept for a reasonable period to resolve disputes and improve service quality.
• Technical and usage logs are retained for security monitoring purposes and then deleted or anonymised.

Once the applicable retention period has passed and there is no legal basis to keep your data, it is securely deleted or anonymised so it can no longer be linked to you.

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information held by juan36:

• Right to be informed — You have the right to know what data we collect and how it is used, which is the purpose of this policy.
• Right of access — You may request a copy of the personal data we hold about you at any time.
• Right to rectification — If your information is inaccurate or incomplete, you can request that we correct it.
• Right to erasure — You may request deletion of your personal data where there is no legal requirement for us to retain it.
• Right to object — You can object to the processing of your data for direct marketing at any time.
• Right to data portability — You may request your data in a structured, commonly used format.
• Right to lodge a complaint — You may file a complaint with the National Privacy Commission of the Philippines if you believe your privacy rights have been violated.

To exercise any of these rights, contact us at [email protected]. We will respond to your request within a reasonable period and in accordance with applicable law.

juan36 uses cookies and similar tracking technologies to make the platform work properly, remember your preferences, and understand how the site is used.

• Essential cookies — Required for the site to function. These include session cookies that keep you logged in while you play. Disabling these will prevent the platform from working correctly.
• Functional cookies — Remember your language, display preferences, and other settings to improve your experience.
• Analytics cookies — Help us understand how players navigate the platform so we can improve it. Data collected is aggregated and not linked to individual identity.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect platform functionality. Continued use of the juan36 platform after accepting this policy constitutes consent to our cookie use as described above.

The juan36 platform is strictly for users aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If you are under 21, you must not register or use this platform.

If we become aware that personal data has been collected from a person under 21, we will delete that data and close the associated account immediately. If you believe a minor has registered on the platform, please notify us at [email protected] so we can take prompt action.

juan36 may update this Privacy Policy from time to time to reflect changes in the platform, our data practices, or applicable law. When we make changes, the updated policy will be published on this page with a revised "Last updated" date.

For significant changes that materially affect how we handle your data, we may notify registered players through the platform or by email. We encourage you to review this page periodically so you stay informed about how we protect your information.

Continued use of the juan36 platform after any update constitutes your acceptance of the revised Privacy Policy.

If you have questions, concerns, or requests related to this Privacy Policy or how juan36 handles your personal information, please get in touch with our support team.

You can reach us by email at [email protected]. Our team is available around the clock to assist with privacy queries, data access requests, and account concerns.

For responsible gaming support, visit the Responsible Gaming page. For general platform questions, the FAQ page covers the most common topics. You can also review the Terms & Conditions for more detail on your rights and obligations as a player.